Information about my services.

My goal is to help hospitals and practice owners overcome challenges and obstacles common to our field.  I want each hospital to be successful and profitable.

My services can include, but are not limited to:

Compassion Fatigue Training and Coaching

• Provide virtual or in person compassion fatigue training to help identify compassion fatigue
• I can discuss burnout, secondary traumatic stress, and compassion fatigue with your team or group of professionals.
• I can also help provide you with the tools to deal with compassion fatigue and how you can recognize it in others.

CA Sexual Harassment Prevention Training

• Able to provide the required the bi-annual sexual harassment prevention training for both employees and supervisors

Recruiting 

Recruitment for veterinary support staff, managers, and doctors.

Training

• Client communication, working with difficult clients.
• Inter Staff communication, working collaboratively as a team.
• Team building.
• Some computer training depending the on the practice software.
• Set up phase training within hospital to help make sure that training is completed.
• Assist in creating training manuals for different departments within the hospital.
• Assist with coordinating and facilitating staff meetings.
• Train existing managers to be able to do the above on their own.
• Evaluate phone conversations
  • Training on “How to turn a phone shopper into a client.”
  • Training on proper phone etiquette.

Hospital Organization

• Assist with creating employee schedule if needed.
• Evaluate VMB and OSHA compliance and help make adjustments when needed.
• Assist in creating SOP’s with practice owner or hospital manager.
• Evaluate team structure and reorganize when appropriate

HR

• Hire and onboard new employees
• Review current policies and protocols to make sure they are legally compliant.
• Assist or perform in coaching team members to help them grow.
• Assist or perform write ups when needed.
• Assist or terminate employees if needed (additional fee if outside normal agreed upon work day).

Financial information

• Assist or perform payroll if needed.
• Evaluate basic financial information for the hospital if needed.
• Evaluate fee structure to see if competitive.
• Review financial reports to compare industry benchmarks.

Marketing

• Evaluate current marketing plan and adjust where appropriate.
• Create marketing plan individual to each hospital’s needs.
• Develop and work with current Social Media Plan