“Always go with the choice that scares you the most, because that’s the one that is going to help you grow.”  Caroline Myss

As a Certified Veterinary Practice Manager, I am dedicated to the field of veterinary practice management. For over 20 years I have worked in general practice, specialty, and emergency medicine. I specialize in recruiting, training, team building, and I also offer a variety of other veterinary consulting services.

Making the decision to hire a consultant is not an easy one, but it just might be one of the best decisions you make. If you are in need of management assistance, team training, financial planning, or creating structure for your hospital, you have come to the right place.

Please explore my website for more information about my services.

Melissa Tompkins-Lewis, BS, CVPM, PHRca, CCFP

Client Retention

Do your clients trust you?  How can you tell?  Are you taking regular surveys of your clients? Do you track your patients to make sure that Eddie & Jasper are coming back year after year?  Do you track where your new clients are coming from?

Knowing where your clients come from is important to make good marketing decisions for the future.  Also asking clients for their feedback and following up on your inactive clients can really give you perspective on how well you are doing.  Remember, the majority of clients will not tell you if they are unsatisfied, they will just go somewhere else.  Let me help you find and retain your good clients.

Contact me at southcoastvetsolutions@gmail.com for more info.